Terms and Conditions

Effective October 6, 2026

1. Agreeing to these terms

These Terms and Conditions ("Terms") are an agreement between you and TruHint Digital LLC, a Wyoming limited liability company ("TruHint", "we", "us" or "our"). They apply when you use truhint.com, our chat or forms, request a free homepage preview, or buy any of our services.

By using our site or services, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use them.

Our services are for businesses. You must be at least 18 and, if you act for a business, have the authority to bind it. "You" then means both you and that business.

When you approve a design, we send you a Client Service Agreement. If that agreement and these Terms ever disagree, the signed Client Service Agreement wins.

2. Our services

We design, build, host and look after websites, and offer care plans, SEO, Google Maps and AI search setup, web apps, online booking and stores, extra languages, logo design and AI setup and training. What is included in each plan and add-on is described on our pricing and care pages and in your agreement. We may improve, change or stop offering services for new orders at any time. Changes do not reduce what you have already paid for.

3. Prices and quotes

• Prices are in US dollars. Sales or similar taxes are added where they apply.
• Written quotes are valid for 30 days unless they say otherwise.
• If a price on our site is clearly wrong because of a typing or technical error, we will tell you before charging and you may cancel.
• We may change prices for new orders at any time. For a care plan or other monthly service you already pay for, we give at least 30 days' notice by email, and you may cancel before the new price applies.
• Paid third-party services you choose, such as business email mailboxes, paid booking tools, premium domain names or advertising, are billed by those providers or quoted separately.

4. The free homepage preview

We design your homepage free, show it to you on a video call, and make one round of changes. No card is needed. We do not send the preview design as a file or link. You are under no obligation to buy. If you do not love it, you pay nothing.

Revisions: after you approve the preview, your plan includes rounds of revisions to the finished site: Starter 2, Growth 3, Pro 4, and Signature as set in your quote. A round is one list of changes sent together. Extra rounds, and changes that add new pages or features, are quoted before we start.

The preview design belongs to us until you approve it and pay. You may not use, copy or publish it, or have someone else build from it, unless you buy it from us. We may decline a preview request, for example if the business or content falls under section 10.

5. Payment

• Websites: every website is one fee, and no monthly fee is required. Starter is paid in full when you approve your design. Growth and Pro are paid half at approval and half before launch. Signature and custom work are paid as your quote states.
• Care plans (optional): if you choose a care plan, the first monthly fee is charged on the day your site goes live, or the day you add care if later, then on the same day each month.
• Add-ons and one-time services: paid when you order them, unless your quote says otherwise.
• Payments are processed by Stripe by card or bank account. You authorize us to charge the payment method you give us for every fee when it is due, and you agree to keep a valid payment method on file.
• If a payment fails, we email you and try again. If a fee is still unpaid 14 days after its due date, we may pause the service, including care and hosting, until it is paid.

6. Automatic renewal and cancellation

Care plans and Stay found renew automatically every month and are charged to your payment method on file until you cancel. The charge is the monthly price shown when you signed up, unless we change it under section 3.

• Care plans: optional, with no minimum term. Add or cancel any time, with 30 days' notice to cancel.
• Paying yearly (Care Pro and Care Premium): you may pay 12 months upfront instead. Paying yearly gives you one month free: Care Pro is $1,639 a year and Care Premium is $2,189 a year. A yearly plan renews for another year unless you cancel before the renewal date. If you cancel during a paid year, we refund the full months not yet started, less the one free month you received.
• Stay found: cancel any time. Cancellation takes effect at the end of the month you have paid for.

To cancel, email [email protected] from the email address on your account, or reply to any invoice. We confirm every cancellation in writing. When a care plan ends, your website stays yours: we hand it over with its files and logins and transfer your domain to you. See section 9.

7. Refunds

Refunds, including our Love-it guarantee, are covered by our Refund Policy.

8. Your responsibilities

• Give us the content, information and approvals we need, on time. Delays on your side may delay launch, including the 24-hour Starter launch.
• Only send us content you own or have permission to use, and make sure the information about your business, such as licenses, prices, claims, offers and reviews, is accurate and lawful.
• If your business is regulated, such as legal, medical, dental, insurance or financial services, you are responsible for making sure your website meets the advertising, disclosure and privacy rules of your profession. We do not handle protected health information. Please do not ask us to collect it through your website unless we agree in writing on how it will be handled.
• You are responsible for the privacy notice your business needs for its own website and for how you use the messages and data your website sends you.
• Keep the logins to your accounts safe, and tell us right away if you think one has been misused.

9. Ownership

• Your content, including your business name, logo, text and photos you provide, is always yours.
• Your domain is registered in your business name. We transfer it to you on request, as long as the registration is paid up.
• Domain costs: Website plans do not include a domain. We connect one you already own for free, or register a new one in your name and you pay the registrar's price, shown to you before we buy. Care plans include standard renewals up to $25 a year. A premium name, or any amount above $25, is quoted first and charged to you only with your approval.
• Your website: once its fee is paid in full, the finished website and its files are yours, whether or not you choose a care plan. Without a care plan, we launch it on your own hosting account, or hosting you already have, and hand over all files and logins. With a care plan, we host it for you, and we hand it over if you cancel.
• Our tools: we keep ownership of our templates, code, design systems, tools and know-how, and may reuse them. Where they form part of your website, you receive a permanent license to use them as part of that website.
• Our site: the text, design, graphics, logos and code of truhint.com belong to TruHint. You may not copy or reuse them without our written permission. "TruHint" and our star logo are our trademarks.

10. Acceptable use

When you use our site, chat or forms, you agree not to:

• break the law, or infringe anyone's rights;
• try to hack, overload, scan or disrupt our site or systems, or get around our security;
• scrape or copy our site in bulk, or use automated tools to send forms or chat messages;
• try to make the chat assistant behave in ways it was not meant to, or use it to create harmful content;
• send spam, false information, or someone else's details without permission.

We do not build or host websites for illegal products or services, adult content, hate, harassment, scams, misleading health or financial claims, or content that infringes others' rights. We may refuse or stop work, or take a site offline, if we reasonably believe it breaks this section. We will tell you why first unless the law or an urgent risk prevents it.

11. Domains, hosting and third-party services

Our services rely on third parties, such as domain registrars, hosting and security networks, Google, Apple, Microsoft, Stripe and booking or email tools. Your use of them is also subject to their terms. We are not responsible for their outages, decisions, policy changes or price changes, including whether Google approves, suspends or ranks a Business Profile. We work to keep your website online, secure and backed up, but no website can be guaranteed to be available at all times.

12. No guarantee of results

We use accepted practices to help your business show up on Google, Google Maps, Bing, Apple Maps and AI search tools. Rankings, traffic, calls, leads, reviews and AI recommendations are controlled by those companies and by your market, so we cannot promise any specific result. Speed scores and timelines on our site describe typical results, not guarantees.

13. The chat assistant and AI services

Our chat gives automated answers. Some come from AI and can be wrong. The prices and terms on our pages, your written quote and your agreement always apply over anything the chat says. Nothing on our site or in the chat is legal, tax, financial or other professional advice.

When we set up AI tools or train your team, you remain responsible for checking AI output before using it, for following the AI providers' terms, and for what information your team enters into those tools.

14. Portfolio

Unless you tell us otherwise in writing, we may show your website's design and a link to it in our portfolio and marketing. We never share your confidential information.

15. Confidentiality

We keep your non-public business information, logins and data confidential and use them only to provide our services. Please do the same with ours, including our quotes and pricing that are not public.

16. Links to other websites

Our site links to other websites, including client websites and third-party tools. We are not responsible for their content or privacy practices.

17. Disclaimers

We perform our services in a professional and workmanlike manner. Apart from that promise and anything else your agreement states, our site and services are provided "as is" and "as available", and we make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

18. Limitation of liability

To the fullest extent the law allows:

• Neither party is liable for lost profits, lost revenue, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages, even if told they were possible.
• Our total liability for any claim relating to our services is limited to the fees you paid us in the 6 months before the event that caused the claim.
• If you have not bought services from us, our total liability for any claim relating to our site or chat is limited to $100.

These limits do not apply to your payment obligations or your obligations under section 19. Some places do not allow some of these limits, so they may not all apply to you.

19. Indemnity

You will defend and hold harmless TruHint against third-party claims, and the costs of those claims, arising from content or information you give us, your products or services, your use of our site in breach of these Terms, or your breach of section 8 or 10.

20. Suspension and ending

We may suspend or end your access to our site or services if you seriously break these Terms or your agreement and do not fix it within 14 days of our notice, or right away if needed to stop illegal activity, fraud or a security threat. Either party may end a services agreement as it allows. Sections that by their nature should continue, including payment, ownership, disclaimers, limits of liability, indemnity and disputes, continue after these Terms end.

21. Disputes and governing law

If you have a problem, please email us first. Both parties agree to try to settle any dispute in good faith by email or call for at least 30 days before starting legal action.

These Terms and any dispute about them, our site or our services are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. Any legal action must be brought in the state or federal courts located in Wyoming, and both parties agree to their jurisdiction. Either party may instead bring a claim in small claims court where it qualifies. To the extent the law allows, claims must be brought individually and not as part of a class or representative action.

22. Changes to these terms

We may update these Terms from time to time. We will post the new version here with a new effective date, and tell clients by email before a significant change takes effect. Changes do not apply to a dispute that started before the change. Using our site or services after a change means you accept the new Terms.

23. General

• Whole agreement: these Terms, the policies they mention, your quote and your signed agreement are the whole agreement between us about their subject.
• Electronic communications: you agree that approvals, agreements, notices and signatures may be given electronically and by email, and that they count as being in writing.
• Notices: we send notices to the email address you give us. You send them to [email protected].
• Severability: if a court finds part of these Terms unenforceable, the rest still applies.
• No waiver: if we do not enforce a right right away, we can still enforce it later.
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer them to a successor of our business with notice to you.
• Events beyond control: neither party is responsible for delays caused by events beyond its reasonable control, except for payment obligations.
• Independent contractor: TruHint is an independent contractor. Nothing here creates a partnership, joint venture or employment relationship.

24. Contact us

TruHint Digital LLC
Email: [email protected]